Refund Policy

Last updated: 9 November 2026

VALKYRWEAR is operated by Mangshi Renfang Department Store and sells printed cotton tees through https://vaikyrvvear.com. This policy explains what to do if something is wrong with your order.

1. 30-day replacement window

If the size, colour or print is not what you wanted, contact us within 30 days of delivery. We will review the issue and arrange a replacement where eligible. Items should be unused, unwashed and in their original condition. Contact us for instructions before sending anything back.

This replacement window does not affect rights relating to damaged, defective, incorrect or materially misdescribed products.

2. Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at coreamccomis@gmail.com. We can only accommodate a request if the order has not entered production or been dispatched and the change is operationally possible. A request does not confirm cancellation until our team replies.

3. Damaged, incorrect or defective items

Please contact us promptly after delivery if a tee arrives damaged, the wrong item was supplied, the quantity is incorrect or the print has a production defect. Include your order number, a description of the issue and clear photographs of the packaging, label and tee. We may ask for additional information to assess the claim.

Keep the packaging and affected tee until the claim is resolved. Do not return an item without first receiving return instructions from our team.

4. Situations normally not eligible

We do not normally accept replacements for normal wear and tear, damage caused by washing or drying contrary to the care label, accidental damage, unauthorised alteration, or a change of mind after the 30-day window.

5. Assessment and resolution

Where a claim is accepted, we will explain whether replacement, refund or another appropriate remedy is available. We may arrange return instructions or ask for the affected item to be returned. Please do not send a tee to the registered correspondence address without authorisation.

6. Refunds

Approved refunds are issued to the original payment method wherever possible. We aim to initiate an approved refund within ten business days after approval, but your bank or payment provider may need additional time to credit the amount. Shipping charges, duties and taxes are treated in accordance with the applicable circumstances and mandatory law.

7. Delayed, lost or undelivered orders

If tracking has not updated, a parcel is delayed or a parcel is marked delivered but has not been received, contact us with your order number. We will investigate with the delivery partner and explain the available options. Where a parcel is confirmed lost and cannot be delivered, we will arrange an agreed replacement or refund where appropriate.

8. Your consumer rights

Nothing in this policy excludes, restricts or overrides rights or remedies available under applicable consumer protection law. Where this policy conflicts with a mandatory legal requirement, that requirement applies.

9. Contact

Email: coreamccomis@gmail.com
Phone: +852 83641514
Support hours: Monday-Sunday, 9:30 AM-12:30 PM & 2:00 PM-6:00 PM HKT.

Business details: Mangshi Renfang Department Store, trading as VALKYRWEAR. Operator / authorised representative: Wang Tianhang. Unified Social Credit Code: 92533103MAKGXFFQ7N.

Registered address: Room 109-2411, Building 36, Jinxiu Yangguang Jiayuan Dawan Community, Dawan Village Committee, Mangshi Town, Mangshi City, Dehong Dai and Jingpo Autonomous Prefecture, Yunnan Province, China (Mangshi Maker Space).